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Shipping & Returns

Shipping

To see which countries we ship to, go to Checkout and see the list of countries.

Carriers - UPS, FedEx, DHL.

Freight - Shipping charges for your order depend on your product weight and location. Before the final checkout page, you will see the freight.

Shipped - When your order status is marked as "shipped", it will be shown your order is on its way to your address. You should receive a tracking number when your order is in this status. The general delivery time is 6-12 days.

Backorder - Generally, the entire order will be shipped together. If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment. For additional needs, please contact us.

Sign for packages - With standard courier practice, you check the contents of the parcel before signing for your goods. If you do not we can't be held liable for any damage that may have occurred in transit.

Standard Return & Refund Policy

Return

There are a few important things to keep in mind when returning a product you purchased from brushless.com.

  • If you would like to return the product, please contact us and we will discuss the details of the return.
  • You have 7 calendar days to return an item from the date you received it.
  • Products must be unopened, unused and untested or defective to qualify for a return.
  • Please ensure that the item you're returning is repackaged with all of the parts and documentation that were included when you received it.

Refund

  • If the product is defective, we will review and issue a refund upon receipt and valuation.
  • Once we receive your return, the purchase amount will be refunded to the original form of payment. Please allow up to two weeks for your return to be processed. If you haven't received your refund after two weeks, please contact us via email.

Note: There will be a 15% restocking fee and you will have to ship back to HongKong warehouse at your cost.